How MirzapurLooms Handles, Stores, and Secures Your Data at Our Mirzapur Office

When you fill out our inquiry forms or email us directly, we collect:

• Contact details: Your name, email address, phone number, and city/country location

• Project information: Carpet size preferences, budget range, design requirements, room type, and timeline

• Workshop visit details: Preferred tour dates, number of visitors, special requests

• Communication records: All emails, messages, and phone call notes related to your inquiry

Why we need this: To provide accurate quotes, send high-resolution carpet photos, schedule workshop tours, and maintain communication about your order or inquiry.

How long we keep it: Active inquiries are kept for 2 years. Completed orders are archived for 10 years (required for warranty and repair services). You can request deletion at any time by emailing contact@mirzapurlooms.com

We use your personal information for these specific purposes:

• Responding to inquiries: Sending carpet photos, specifications, pricing, and availability updates

• Order processing: Creating custom design proposals, tracking production progress, arranging shipping

• Workshop bookings: Confirming tour dates, sending directions, following up after your visit

• After-sales service: Providing care instructions, warranty support, repair coordination

• Quality improvement: Understanding common customer requests to improve our designs and services

What we DON'T do with your information:

• We never sell your contact details to third parties

• We don't send promotional emails unless you specifically request updates

• We don't share your information with marketing companies

• We don't use automated profiling or tracking beyond basic website analytics

Only authorized MirzapurLooms staff members have access to your personal information:

• Sales team (3 people): Handle initial inquiries, send quotes, manage customer communications

• Design team (2 people): Access your project details to create custom carpet proposals

• Workshop coordinator (1 person): Manages tour bookings and masterclass schedules

• Shipping department (2 people): Access your delivery address only when order is confirmed

Third-party access: We share limited information with these service providers only when necessary:

• Payment processor: We use Razorpay for payment processing. They handle credit card details - we never see or store your full card numbers

• Shipping companies: DHL, FedEx, or Blue Dart receive your delivery address and phone number only

• Email service: We use Google Workspace for business emails. All communications are encrypted

All third-party providers are contractually required to protect your data and can only use it for the specific service we hire them for.

Digital security measures:

• All website forms use SSL encryption (the padlock icon in your browser)

• Customer database is password-protected and accessible only from our office network

• Daily backups are stored on secure cloud servers in India

• Email communications are encrypted end-to-end

Physical security:

• Our office in Mirzapur has 24/7 security and locked file cabinets for paper records

• Access to customer files is logged and monitored

• Old documents are securely shredded before disposal

Staff training: All employees sign confidentiality agreements and receive annual privacy training.

You have complete control over your personal information. Here's what you can request:

• See your data: Request a copy of all information we have about you. We'll send it within 7 business days.

• Correct mistakes: If any information is wrong or outdated, we'll fix it immediately.

• Delete your data: Request complete deletion of your records. Note: We must keep order records for 10 years for warranty purposes, but we can anonymize them (remove your name and contact details).

• Stop communications: Unsubscribe from any emails by clicking the link at the bottom, or email us directly.

• Transfer your data: Get your information in a portable format to use with another company.

• Object to processing: Ask us to stop using your information for specific purposes.

How to exercise your rights: Email contact@mirzapurlooms.com with your request. Include your full name and the email/phone you used when contacting us. We respond within 7 business days.

No charges: We don't charge any fees for these requests.

Our website uses minimal tracking:

• Google Analytics: We track basic statistics like page views, time on site, and visitor location (city level only). This helps us understand which carpets are most popular and which pages need improvement.

• No advertising cookies: We don't use cookies for targeted advertising or social media tracking.

• Session cookies: Temporary cookies remember your preferences during your visit (like language selection). These delete automatically when you close your browser.

How to opt out: You can disable cookies in your browser settings. This won't affect your ability to view our website or submit inquiries.

MirzapurLooms is based in Mirzapur, Uttar Pradesh, India. Your information is stored on servers located in India.

If you're outside India: When you contact us from another country, your information is transferred to India. We protect it according to Indian data protection laws and international standards.

International orders: If you place an order from outside India, we share your delivery address with international shipping companies (DHL, FedEx). They handle your information according to their own privacy policies.

Our carpets are expensive luxury items intended for adult customers. We don't knowingly collect information from anyone under 18 years old.

Workshop tours and masterclasses are open to teenagers (minimum age 14), but they must be accompanied by an adult who makes the booking.

We review and update this policy annually. Last update: October 7, 2025.

How we notify you of changes: Major changes will be announced via email to all active customers. Minor updates (like adding a new shipping company) will be posted here with the updated date at the top.

Continued use: By continuing to use our services after changes are posted, you accept the updated policy.

Contact our privacy officer:

Amit Kumar
Privacy & Data Protection Officer
MirzapurLooms

Email: contact@mirzapurlooms.com
Phone: +91 921 200 0399 (Monday-Friday, 9 AM - 6 PM IST)

Response time: We respond to all privacy inquiries within 7 business days.

Complaints: If you're not satisfied with our response, you can file a complaint with India's Data Protection Authority or your local privacy regulator.